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ITIL 4 Foundation Exam is a certification exam that validates an individual's knowledge of IT Service Management, following the latest ITIL 4 framework. ITIL 4 is the latest version of the IT Infrastructure Library (ITIL), which is a set of best practices for managing IT services. The ITIL 4 Foundation Exam is designed to test a candidate's understanding of the key concepts, principles, and terminology of ITIL 4, as well as their ability to apply them in a real-world context.

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ITIL 4 Foundation Exam Sample Questions (Q413-Q418):

NEW QUESTION # 413
Which is included in the purpose of the 'deliver and support' value chain activity?

A. Understanding the organization's service vision
B. Meeting stakeholder expectations for time to market
C. Understanding stakeholder needs
D. Providing services to agreed specifications

Answer: B

NEW QUESTION # 414
What should be considered as part of the 'partners and suppliers' dimension?

A. The required skills and competencies of teams and individual members of the organization
B. The activities, workflows, controls and procedures needed to achieve the agreed objectives
C. The level of integration and formality involved in the relationships between organizations
D. The information created, managed and used in the course of service provision and consumption

Answer: C

NEW QUESTION # 415
Which problem management activity ensures that a problem can be easily tracked and management
information can be obtained?

A. Detection
B. Categorization
C. Escalation
D. Prioritization

Answer: B

Explanation:
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NEW QUESTION # 416
Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A. Value streams and processes
B. Organizations and people
C. Information and technology
D. Partners and suppliers

Answer: C

Explanation:
This includes the information and technology needed to deliver services (servers, storage, networks, databases, etc.) as well as the information and technology needed to manage those services (ITSM tools, knowledge bases, configuration information, etc.).
https://www.sysaid.com/blog/entry/everything-you-officially-need-to-know-about-itil-4

NEW QUESTION # 417
What is typically needed to assign complex incidents to support groups?

A. A change schedule
B. The incident priority
C. The incident category
D. A self-help tool

Answer: C

NEW QUESTION # 418
......

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